Shipping & Returns


FREE SHIPPING WORLDWIDE

International Rates Will Apply: 

$5.00 for the Rest of the World

Shipping Timeframe:

It takes 2-4 business days to print your order, depending on the product. Products are usually dispatched separately (as we print in several locations).

The Product Delivery Time is:

It takes 8 to 10 days to deliver.

At peak times (Christmas and other special dates), please allow 2 to 3 extra days for orders to arrive.

Delivery method:

UK orders are delivered by Royal Mail or Whistl.

US orders are delivered by USPS; certain tracked orders are FedEx.

International orders are sent International Standard, which uses Royal Mail followed by the national postal service of the destination country. Please bear this in mind as some national postal services can be quicker than others.

Lost orders:

If you feel like you have waited far too long for your order, you can get in touch with
us at support@kite.ly and we’ll be happy to investigate.

Do also check with your local post office and/or your neighbors, as this is where 'lost' orders often seem to end up!

Returns:
The Logan Design Project seeks to preserve patron fulfillment, unfortunately, to be eligible for a return, there MUST BE A QUALITY ISSUE, or if an item is lost in the mail.

Unfortunately, we are not able to accept returns for any other reason. This is because our products are custom-made, print-on-demand items. 

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and must be shipped back at the consumer’s expense. We are unfortunately not able to replace orders lost in the mail due to an incorrect address being supplied. So please check order details carefully!

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days with regards to your banking institution.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kite.ly.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items CANNOT be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kite.ly. To return or exchange. your product, you should mail your product to the address printed on the label of the package.

Customers are responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.